It’s interesting how we can find ourselves getting the short end of things without even realizing it. The discrepancy only reveals itself either unwittingly, or through a little bit of investigation. I can only speak to this from the experience I’ve had with my cellphone carrier. I can’t say it’s specifically wrong, but it certainly seems shady. I’d tend to think if they wanted to keep and attract more customers they would review some of their more questionable policies. What ever happened to ‘the customer is always right’?
I’m sure you’re probably familiar with the basics of how cell phone contracts work. Most of us have had to deal with the process of buying a phone through your specific carrier; you don’t pay for it all upfront, but the balance of the phone you purchase is tacked onto your monthly phone bill over the life of your average two-year contract. It seems like a good deal: you don’t pay as much for the phone right away, and the rest of the cost is tucked away in the confusing itemized list on your monthly bill that no one reads. But I suppose that’s what makes it so easy to obfuscate the numbers. It’s like a magician doing a trick—don’t look at the numbers; look over here at this shiny new phone.
Anyway, at on point I came to a surprising realization. My contract had recently expired, but I decide to hold on to my phone instead of purchasing a new one. I happened to mention this to a friend of mine, who revealed this surprising little tidbit: “Did you know that once your cellphone contract is up, even though your phone is paid for, they still keep charging you for it on your monthly bill? They’ll take it off your monthly bill, but you have to call and let them know you’re contract is up.” Hmmm…no, in fact, I didn’t. It appears my cell carrier is in no rush to do me any favors. Of course, I quickly remedied this and informed the company that I was no longer under contract on my phone. The resulting charge was subsequently removed from my bill.
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I guess it’s true: the more things change, the more they stay the same. I don’t want to paint all phone companies with a broad brush as these nefarious organizations. I mean, I never see them portrayed as supervillains in any movies. But if they don’t change their tactics, I could see it happening. I can picture it now; instead of Batman vs. The Joker, it’s going to be Batman vs. His cell service provider—“You can’t make me pay these charges! I paid for this phone a long time ago!” Look out. Sounds like it could be an epic battle.